Shipping Information & Policy

Shipping Method:

Shipping method: USPS - Fares vary by size, weight and destination. 

The following are estimated times that are found on the USPS website.

  • First Class Mail (no tracking) 1-5 business days
  • Ground Advantage (with tracking) 2-5 business days.
  • Priority Mail (with tracking) 1-3 business days.    
  • Priority Mail Express (with tracking) next day or 2 days.

Shipping Policy:

  • We ship within the US and Canada.
  • We do not ship to PO Boxes or military addresses (APO, FPO, or DPO), mail-forwarding addresses, or temporary residence addresses. This is so that we can ensure the safe delivery and receipt of your Roc by Luna order.
  • Shipping time is estimated and not guaranteed.
  • The expected delivery date does not come with a money-back guarantee.
  • The expected shipping time starts the day the package is handed to USPS, not when the order is placed. We have a 2-4 day order processing time.
  • Roc by Luna LLC is not to be held accountable for USPS delivery delays, package loss, and/or package damage. Customers must contact USPS directly to come to a resolution. Shipping with an insurance option is available during checkout.
  • Roc by Luna LLC is not responsible for any stolen packages. Shipping with an insurance option is available during checkout. Stolen packages are unfortunate, but we are not responsible for what happens to the package after it leaves our small business, as we have no control over it.
  • A tracking number will be sent to the email address provided by the customer.
  • Packages may be delayed due to high demand during the holiday season.
  • If a package is returned to Roc by Luna due to insufficient or incorrect address, the client is responsible to pay for the second shipping cost. 
  • We MAY be able to change your address if you email us at within 24 hours of placing your order. If you message us after, we may be able to change it, but it is not guaranteed as it may have already been shipped out.